Digital service network for a wellbeing services county is a new phenomenon in Finland. When traditional services are complemented with digital ones, we can use and allocate resources more efficiently and achieve significant savings.

A digital service network for a wellbeing services county combines traditional physical services with digital ones. The innovative approach is driven by need and offers a uniform service experience for citizens and healthcare professionals with dynamically tailored and accommodating service paths.

“Combining different types of services seamlessly requires knowledge of the possibilities of the service network and of the requirements of the customer’s service paths and needs. With this knowledge, we can create a portfolio that considers the accessibility and cost-effective production of services, and engages the customers”, says Mikko Mäntynen, Solution Manager, Patient & New Solutions of BCB Medical.

Opportunities for new services and technologies

The evolving digital service network requires deeper cooperation between various operators and adaptation to the changing needs. It offers new opportunities for developing digital solutions in the ecosystem networks.

“The digital network of the future is intelligent and data centric. Automation and AI will streamline processes and routine tasks are taken care of automatically, freeing resources and generating savings. Effectivity data will help to measure and monitor the efficiency and quality of care within the wellbeing services county.”

Versatile service portfolio and engaged customers

Thanks to the digital service network, different healthcare service channels can work together effectively and provide a more versatile and better targeted service portfolio. The need for place-based services can be minimized, continuity of services ensured, and collection and use of data enhanced. The expensive physical services and resources can be aimed at those who require them most.

Customers become more active players: they can use and view their own services when and where they want, thus improving information sharing and cooperation between them and healthcare professionals. There is less need to contact the service providers using traditional channels, and perhaps even less need to use the services to the same extent as before.

Welcome to meet us at DigiSote 2023 event to discuss more about the digital service network!